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　　Name: yyfangchan

　　Snationality: China

　　Marital status: single nation: yao nationality

　　Height: 176 cm weight: 75 kg

　　objective

　　Job position: software engineer: software engineer, programmers, computer software: project manager, sales engineer:

　　Working experience/year: professional titles: no title

　　Type of work: all can in time: at any time

　　Salary expectation: 5000-8000 job area: guangzhou, zhuhai, shenzhen

　　Work history

　　Guangzhou and electronic business Co., LTD and start-stop years: 20xx-11-01-so far

　　The company properties: by sector:

　　Position: software development engineers

　　Job description: be responsible for internal financial software development and maintenance. Responsible for project are: 1: a new generation of airline ticket management system participation system analysis and code (C/S) development tools for Delphi7.0 + Sqlserver20xx 2: a new generation of account management system independent completed system development. Development tools for C #.net + Sqlserver20xx 3: the air transport association (iata) move tickets at assistant (from the air transport association (iata) move the interfaces provide automatically download and parse the newest association related the seat of the flight ticket booking information) independent completed system development. Development tools for Delphi7.0 + C #.net + Sqlserver20xx with C #.net write Webservice (mainly for the server with air transport association (iata) move communication)

　　Leaving reason: seek new challenges

　　Guangzhou huang code technology Co., LTD. Since years: 20xx-08-01-20xx-11-01

　　The company properties: by sector:

　　Position: software manager

　　Job description: mainly responsible for the daily management and project development process control, at the same time, participate in software development. Involved in the project are: "Mr Than family beauty salon information management system" responsible for software code. "According to the personnel attendance management system when" the entire development of independent complete system (system analysis + software code). "Mobile phone maintenance management system" the system independently the entire development (system analysis + software code) above the development tools is: Delphi + Sqlserver 20xx. "mobile phone business management software honesty "independent independent copyright (enters sells saves the + simple financial) (system analysis + software code) development tool

　　Graduate school: guangdong maoming college

　　The highest degree: college degree: graduation time: 20xx-07-01

　　Major: computer and its application second professional: no

　　Smith

　　D-90, 25th Street

　　Clewiston, FL, 0510

　　Cell: (123) 459 9784

　　Email: yyfangchan.com

　　Career Profile:

　　To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.

　　Professional strengths:

　　Possess seven years of experience in customer service

　　In-depth knowledge of basic operating systems

　　Flexible, attention to detail and ability to learn quickly

　　Possess excellent listening and responding skills

　　Ability to handle multiple tasks and solve customer queries efficiently

　　Possess good sales and customer service skills

　　Excellent administrative and organizational skills

　　Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues

　　Highly initiative to manage a busy workload without close supervision

　　Ability to build and maintain good relationship with customer

　　Educational Summary and Certifications:

　　Bachelor's degree in English from Daffodils Arts College in the year 19XX

　　Master's degree in English Language from university of XYZ in the year 19XX

　　Certification course in Communication skills from soft skills training center in the year 19XX

　　Professional Experience:

　　ABC Business Center Inc, State

　　20XX till date

　　Customer Care Officer

　　Responsible for dealing with customer relevant queries, complaints and request for information on products and services

　　Assigned the tasks of recording all communications between various parties

　　Handled the tasks of drafting documents as requested by Customer Care Manager

　　Prepared daily, weekly and monthly statistical reports

　　Responsible for generating ideas on ways to resolve problems and serve customers in a better way

　　Confirmed customer understanding of the solution and provided extra customer education as required

　　Techno Global Center Co Inc, State

　　20XX till date

　　Customer Care Officer

　　Assigned the tasks of processing customer orders as well as provides details about the products and services to customers

　　Handled the responsibilities of designing activities to improve business performance and customersatisfaction

　　Conducted needs-based selling by using non-scripted probing techniques to find customer requirements

　　Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests

　　Handled the tasks of preparing customer correspondence and updating customer files

　　Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization

　　Areas of Interest:

　　To apply my comprehensive customer service skills to meet the goals and objectives of the organization

　　To increase the sales and service of the organization by applying my excellent negotiation and customer service skills

　　Personal Details:

　　Name: Anny Smith

　　Date of Birth: XX/XX/19XX

　　Employment Status: Full time

　　Relationship status: Married

　　Reference:

　　Mr. Charlie Smith

　　Senior Customer Care Officer

　　Lopez Associates Co Inc, State

　　Cell: 123-589-3655

　　Email: yyfangchan.com

　　Name:

　　Sex: Female

　　Date of birth: October 1987

　　Height: 0cm

　　Place of origin: Changzhou City

　　Place of residence: Changzhou City

　　National: Han

　　Political landscape: members

　　Job Type: Session 09 graduates

　　Graduate institutions: Jiangsu Technical Teachers College

　　Profession: foreign accounting

　　Mobile phone:

　　Home phone:

　　E_Mail:

　　QQ / MSN:

　　Educational experience ☆

　　September 20xx -20xx school year in May in Jiangsu Technical Teachers College 06 foreign accounting in September 20xx -20xx school year in June Qianhuang High School in Jiangsu Province in September 20xx -20xx school year in June in the Wujin District, Lake Tangqiao Middle School

　　Practical experience ☆

　　July to August in 20xx, Wujin computer equipment factory Finance Internship

　　7-8 in 20xx Huatong Changzhou Xinli Flooring Co., Ltd. Finance Internship

　　While studying at the school in order to enrich their own lives, to enhance capacity to participate in community activities, served as host school, Deputy Minister of television has presided over large-scale events

　　Shopping malls during the holiday in the supermarket do促銷員, so that they receive training

　　Skill levels ☆

　　2 NCRE VFP, level B Accounting learned to use computer applications in English to do the three-tier national accounts, the accounting profession have been learning English, to better use

　　In 20xx of their qualification examinations, computerized accounting, through well-differentiated, and the remaining results yet to be announced

　　Self-evaluation ☆

　　I have good professional knowledge, be able to do their jobs in other areas also have their own expertise, good communication, easy to get along with a positive attitude towards life, the independent views of things, good

　　ommunication skills and learning capacity would be capable of selling , accounting, management.

　　job intentions☆

　　Personnel managers, accounting, personnel managers